Refund Policy

Last updated: June 14, 2026

We offer a 30-day return window from the date you receive your order. To be eligible for a refund, your request must be submitted within thirty (30) days of the confirmed delivery date.

How to Start a Return or Refund

To initiate a refund, please contact us at shop@tryprimehaven.com with your order number and details. Once your request is approved, we will confirm the next steps.

Refund Amount

Once your refund request is received and reviewed, we will notify you of the approval status. If approved:

• 100% of the product price will be refunded to your original payment method.

• Original shipping costs are non-refundable.

Approved refunds are issued to your original payment method within 10 business days. Processing times may vary depending on your bank or card provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at shop@tryprimehaven.com with photos of the issue. In such cases, we will make it right by offering a replacement or full refund where applicable.

EU Customers (14-Day Cooling-Off Period)

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason. Items must still meet the return eligibility conditions described above.

Need Help?

If you have any questions, feel free to reach out to us at shop@tryprimehaven.com — we're always happy to help.