Terms of Service

Last updated: June 14, 2026

Overview

This website is operated by PrimeHaven. Throughout the site, the terms "we," "us" and "our" refer to PrimeHaven. PrimeHaven offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service & Sale ("Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any Services.

We reserve the right to update, change or replace any part of these Terms by posting updates on the website. Your continued use of the site constitutes acceptance of those modifications. Our store is hosted on Shopify Inc., which provides us with the ecommerce platform used to process transactions and deliver our Services.

By enrolling in our subscription program, customers receive a substantial discount on their initial and recurring orders. The subscribed product will be automatically shipped at regular monthly intervals, and each shipment will be billed at the discounted subscription rate. As our products are designed for daily use and typically deliver optimal results through consistent use over several months, the subscription program ensures uninterrupted access and continued product benefits.

Section 1 — Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction. You must not transmit worms, viruses, or any destructive code. A breach or violation of any of these Terms will result in termination of access.

Section 2 — General Conditions

We reserve the right to refuse Service to anyone for any reason at any time. You understand that content (excluding credit card information) may be transferred over networks unencrypted and modified to adapt to technical requirements; credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without written permission.

Section 3 — Accuracy, Completeness & Timeliness of Information

We are not responsible if information on this site is inaccurate, incomplete, or outdated. Material is provided for general use and should not be relied upon exclusively. We may update content at any time but are not obligated to.

Section 4 — Modifications to Service & Pricing

Prices are subject to change without notice. We reserve the right to modify or discontinue the Service without notice, and we are not liable for any modification, price change, or discontinuation.

Section 5 — Products or Services

Certain products may only be available online and in limited quantities, and are subject to return or exchange per our Refund Policy. We strive for accurate product representation but cannot guarantee screen-accurate color display. We reserve the right to limit product sales, limit quantities, discontinue items, and refuse orders.

Section 6 — Accuracy of Billing & Account Information

We reserve the right to refuse orders and may limit or cancel orders placed under the same name, email, card, or address. You agree to maintain accurate account and payment details to ensure transaction completion.

Section 7 — Optional Third-Party Tools

We may offer access to third-party tools without control or monitoring. Use is at your own risk and subject to the terms of the third-party provider. Future features and updates will also be subject to these Terms.

Section 8 — Third-Party Links

Third-party content may appear on our site. We are not responsible for the accuracy, legality, or quality of third-party content or sites. You agree to direct complaints or claims regarding third-party products to the third party.

Section 9 — User Comments, Feedback & Other Submissions

By submitting content (comments, ideas, suggestions, etc.), you grant us unrestricted rights to edit, use, publish or distribute them. You agree your submissions will not violate the rights of others or contain harmful or illegal materials. We may—but are not required to—monitor and remove content we deem inappropriate.

Section 10 — Personal Information

Your submission of personal information is governed by our Privacy Policy.

Section 11 — Errors, Inaccuracies & Omissions

We reserve the right to correct errors relating to product descriptions, pricing, promotions, shipping, and availability. We have no obligation to update information unless required by law.

Section 12 — Prohibited Uses

You are prohibited from using the site: (a) for any unlawful purpose; (b) to solicit others to commit unlawful acts; (c) to violate any laws or regulations; (d) to infringe intellectual property rights; (e) to harass, abuse, discriminate against, or defame; (f) to submit false or misleading information; (g) to upload malware or malicious code; (h) to collect personal information of others; (i) to spam, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with security features. Violation may result in termination of access.

Section 13 — Disclaimer of Warranties; Limitation of Liability

We do not guarantee uninterrupted, secure, or error-free Service, and your use of the site is at your own risk. Products and Services are provided "as is" and "as available." We shall not be liable for damages including lost revenue, data, profit, replacement costs, or consequential damages. Liability is limited to the maximum extent permitted by law.

Section 14 — Indemnification

You agree to indemnify and hold PrimeHaven harmless against claims or damages resulting from your breach of these Terms or violation of any law or third-party right.

Section 15 — Severability

If any provision is deemed unlawful or unenforceable, the remainder of these Terms remains valid.

Section 16 — Termination

These Terms remain active until terminated by either party. You may terminate by ceasing use of the site and notifying us. We may suspend or terminate your account for violations.

Section 17 — Entire Agreement

These Terms constitute the entire agreement governing site use. Our failure to enforce any right or provision does not waive future enforcement.

Section 18 — Governing Law

These Terms are governed by the laws of the State of Florida, United States. However, for purchases, subscriptions, returns, billing, and disputes, Section 19 (Terms of Sale) controls.

Section 19 — Terms of Sale

THIS SECTION CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.

THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, UNLESS YOU OPT OUT. BY PLACING AN ORDER FROM THIS WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS.

You may not order or obtain products from this website if you (a) do not agree to these Terms, (b) are not at least 18 years of age or the legal age to form a binding contract, or (c) are prohibited from accessing or using this website or any of its contents, goods or services by applicable law. These Terms of Sale apply to the purchase and sale of products and services through the PrimeHaven website (the "Site") and are subject to change by PrimeHaven without prior written notice at any time, in our sole discretion. The latest version will be posted on this Site, and you should review these Terms before purchasing.

1. Order Acceptance and Cancellation

You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us, or we will not be obligated to sell the products or services to you. We may choose not to accept any order in our sole discretion. After receiving your order, we will send you a confirmation email with your order number and details. Acceptance of your order and the formation of the contract of sale between PrimeHaven and you will not take place unless and until you have received your order confirmation email.

2. No Medical Advice; Accuracy of Information

The material on the Site is provided for general informational purposes only and is not intended as medical advice or as a substitute for advice from a qualified healthcare provider. These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. You should consult your healthcare provider before using any product or information provided by PrimeHaven, particularly if you are pregnant, nursing, taking medication, or have a medical condition. PrimeHaven does not guarantee that you will accomplish any particular health or wellness goal; results may vary depending on factors unique to you, such as your age, health, and genetics.

3. Prices and Payment Terms

All prices posted on this Site are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Posted prices do not include taxes or charges for shipping and handling, which will be added to your total and itemized in your cart and confirmation email. We are not responsible for pricing, typographical, or other errors in any offer and reserve the right to cancel any orders arising from such errors.

By submitting payment information, you represent and agree that you are fully authorized to use the card or account provided, that all payment information is complete and accurate, and that sufficient funds exist to pay the amounts due. We and our third-party payment service providers may receive updated credit card information from your card issuer (such as a new card number or expiration date) and may update your account accordingly. We are not responsible for any fees your bank or card issuer may apply. If your bank or card issuer reverses a charge, we may bill you directly and seek payment by another method.

4. Subscriptions and Automatic Renewals

Some PrimeHaven products are offered on a subscription basis. If you enroll in a subscription, you will automatically be charged on a recurring basis, with each recurring charge occurring on the same calendar date each billing cycle as your initial purchase date. Your subscription will continue until you cancel. If you do not cancel at least 24 hours prior to your next scheduled billing date, your subscription will automatically renew for another cycle and payment will be automatically processed. To cancel, you must manage your subscription through your account or contact us before your next scheduled billing date. Cancellation requests received after your scheduled billing date will apply to the following billing period. We may refuse to renew any subscription in our sole discretion.

5. Shipments; Delivery; Title and Risk of Loss

We will arrange for shipment of the products to you, and you will pay all shipping and handling charges specified during the ordering process. Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

6. Refunds and Returns

To be eligible for a refund, all of the following conditions must be met:

• Refund requests must be submitted within thirty (30) days of the confirmed delivery date.

• Requests made after thirty (30) days from the delivery date are not eligible and will not be approved.

• Approved refunds cover 100% of the product price; original shipping and handling fees are non-refundable.

Refund eligibility is strictly limited to the thirty (30) day period following the confirmed delivery date. Any request submitted outside of this timeframe will be denied. For full details, please see our Refund Policy.

7. Electronic Communications

You consent to receive electronic communications from PrimeHaven, either by email sent to the address listed on your account or by communications posted on the Site. You agree that any such electronic communication satisfies any legal requirement that the communication be in writing. The frequency of these communications will vary based on your interactions with our products, marketing campaigns, and the Site.

SMS/Text Messaging. By providing your telephone number under any SMS program and providing your consent, you agree to receive transactional, promotional, and marketing SMS or text messages from or on behalf of PrimeHaven. Message frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. We may share your data, including your SMS opt-in status, with third parties who help us deliver our messaging services, solely to administer the messaging program and in accordance with our Privacy Policy. You may withdraw your consent at any time by replying "STOP" to any message you receive. For support, reply HELP or contact us at shop@tryprimehaven.com.

8. Disclaimer of Warranties

EXCEPT WHERE INAPPLICABLE OR PROHIBITED BY LAW, THE SITE AND THE PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, PRIMEHAVEN EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. Limitation of Liability

EXCEPT WHERE OTHERWISE INAPPLICABLE OR PROHIBITED BY LAW, YOU EXPRESSLY UNDERSTAND AND AGREE THAT UNDER NO CIRCUMSTANCES WILL PRIMEHAVEN, ITS OFFICERS, EMPLOYEES, DIRECTORS, SERVICE PROVIDERS, SUPPLIERS, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LOSS OF USE, PROFITS, DATA, OR GOODWILL, ARISING FROM THE USE OF, OR INABILITY TO USE, THE SITE OR THE PRODUCTS, ON ANY THEORY OF LIABILITY. IN NO EVENT WILL PRIMEHAVEN'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED THE AMOUNT YOU PAID PRIMEHAVEN IN THE LAST TWELVE (12) MONTHS, OR, IF GREATER, ONE HUNDRED DOLLARS ($100).

Certain jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, or the disclaimer of implied warranties. If you are a customer in such a jurisdiction, the foregoing limitations are intended to be only as broad as permitted under the laws of your jurisdiction. If you are dissatisfied with your use of this Site or with these Terms, your sole and exclusive remedy is to discontinue use of the Service.

10. Goods Not for Resale or Export

You represent and warrant that you are buying products or services from the Site for your own personal or household use only, and not for resale or export. You agree to comply with all applicable laws and regulations of any state and of the United States with respect to these products or services.

11. Privacy

Our Privacy Policy governs the processing of all personal data collected from you in connection with your purchase of products or services through the Site.

12. Force Majeure

We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance when and to the extent such failure or delay is caused by acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, terrorism, riot or other civil unrest, national emergency, pandemic, epidemic, strikes or other labor disputes, carrier delays, or inability to obtain adequate supplies, materials, telecommunications, or power.

13. Governing Law and Jurisdiction

All matters arising out of or relating to these Terms are governed by and construed in accordance with the laws of the State of Florida, without giving effect to any choice or conflict of law provision or rule that would cause the application of the laws of any jurisdiction other than those of the State of Florida.

14. Dispute Resolution and Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

(a) You agree that any dispute or claim arising from or relating to this arbitration provision, our Privacy Policy or Terms of Sale, our advertising or marketing practices, or our products or services shall be submitted to binding, final, and confidential arbitration before a single arbitrator administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. This arbitration provision is governed by the Federal Arbitration Act ("FAA"), 9 U.S.C. §§ 1–16. The arbitrator shall have the exclusive authority to determine whether a dispute or claim is arbitrable, shall follow applicable substantive law of the State of Florida to the extent consistent with the FAA, and may award all remedies available in an individual lawsuit. The arbitrator may only resolve disputes between you and PrimeHaven and may not consolidate claims or hear class or representative claims.

(b) Notwithstanding the foregoing, PrimeHaven retains the right to bring a claim against you in the state or federal courts of Florida for injunctive or equitable relief arising from any actual or potential misappropriation or infringement of PrimeHaven's intellectual property rights, and you consent to personal jurisdiction and venue in such courts.

(c) Unless you timely opt out, you will not have the right to: have a court or jury decide your dispute; obtain pre-hearing information to the same extent as in court; participate in a class action; act as a private attorney general; or join or consolidate your claim with any other person's. Other rights you would have in court may also not be available in arbitration.

(d) You may opt out of arbitration within 30 days of the date you purchased a product or service from PrimeHaven by sending written notice of your intent to opt out, stating your name, the product you purchased, and your intent to opt out of arbitration, to shop@tryprimehaven.com [or, optionally, to our mailing address as posted on the Site].

15. Assignment

You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this section is null and void and does not relieve you of any of your obligations.

16. No Waivers

Our failure to enforce any right or provision of these Terms will not constitute a waiver of future enforcement. Any waiver will be effective only if in writing and signed by a duly authorized representative of PrimeHaven.

17. No Third-Party Beneficiaries

These Terms do not and are not intended to confer any rights or remedies upon any person other than you.

18. Notices

To You. We may provide any notice to you under these Terms by sending a message to the email address you provide or by posting to the Site. Notices sent by email are effective when sent; notices provided by posting are effective upon posting. It is your responsibility to keep your email address current. To Us. To give us notice under these Terms, you must contact us at shop@tryprimehaven.com.

19. Severability

If any provision of these Terms is invalid, illegal, void, or unenforceable, that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions.

20. Entire Agreement

Our order confirmation, these Terms, and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.

21. Contact

For any questions about these Terms, our products, billing, or your subscription, please contact us at shop@tryprimehaven.com.