Shipping policy
Shipping Policy
Last updated: 11/8/2025
Thank you for choosing PrimeHaven! We’re committed to getting your order to you as quickly and smoothly as possible.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
You’ll receive a confirmation email once your order has been shipped, along with your tracking information.
Shipping Time
Once your order has been processed and shipped, delivery typically takes 6–12 business days.
Please note that shipping times may vary slightly due to factors such as carrier delays, weather conditions, or high-volume periods.
Order Tracking
After your package has shipped, you’ll receive a tracking link via email.
Please allow up to 48 hours for tracking information to begin updating.
Lost or Delayed Packages
If your package hasn’t moved or arrived within 15 business days after shipment, contact our support team at shop@tryprimehaven.com and we’ll help you resolve it promptly.
Incorrect Address Disclaimer
Please double-check your shipping details before placing your order.
If you notice an error, contact us within 12 hours of ordering so we can make corrections before shipment.
Questions?
Our support team is always happy to help!
📧 shop@tryprimehaven.com